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When will the products that are Out of Stock be available again?

There is no specific time for product availability, but we strive to constantly provide and replenish products as quickly as possible.

Is Road Market store accredited by the Ministry of Commerce?

Yes, and you can view the electronic commerce accreditation certificate.

What are the available payment methods?

To serve you easier, faster, and better, we have provided the latest and most secure :
payment methods: Credit cards: Mada, Visa
Apple pay
STC pay
Tamara.
Tabby.
Payment via bank transfer.

What is the reservation period for a product until I transfer the amount to your bank account?

The reservation period is 24 hours from the time your order reaches us. If you do not transfer the amount and upload a picture of the bank transfer within the specified period, we regret to inform you that we will cancel the order and release the reservation on the product you have chosen. \

Will my order be placed immediately after transferring the amount to your bank account?

Your order will be confirmed after uploading a picture of the bank transfer to ensure that the amount has been received in our bank account. Then your order will be confirmed and processed.

I transferred the order amount without uploading a picture of the bank transfer, and my order was canceled. What should I do?

Don't worry! Contact customer service via WhatsApp and provide them with all the required details along with proof, and we will confirm and process your order immediately.

I want to know some additional details about a specific product. What should I do?

We're glad to hear that! You can contact us through our communication channels.

"Can I add or cancel products after placing my order?

Yes, you can modify your order by contacting us through one of our communication channels, provided that this is done before your order is handed over to the shipping company.

What should I do if I receive a damaged or defective product?

Our team at Road Market pays great attention to packaging, inspecting, and ensuring the safety of products before shipping. However, if you receive a damaged product, please contact us through our communication channels to address the issue.

Is credit card payment secure through your store? Are there any fees for transactions?

Certainly, payment through our store is secure. Your connection to Road Market is through a secure connection (https) with high encryption. All data transferred to and from the website is encrypted and securely processed. There are no fees incurred by the customer for using credit cards.

What does the status 'Awaiting Payment' mean for my order?

It means that we have successfully received your order, but you need to make the payment. Please note: This order status appears for bank transfer payments, and the customer is given a (24) hour deadline. If payment is not made, the order will be canceled.

What does the status 'Under Review' mean for my order?

Your order is being reviewed to ensure that there are no unclear matters.

What does the status 'In Progress' mean for my order?

It means that we are currently processing your order, and it will be shipped soon.

What does the status 'Completed' mean for my order?

It means that your order has been handed over to the shipping company and is being shipped to you.